Feedback
We welcome feedback that tells us when we are getting things right, and just as importantly, feedback that helps us to focus on where we need to improve our services to you.
Our aim is to provide the best possible service at all times.
We will:
- Listen to your views
- Respond in a timely manner
- Act on your feedback
If you have any questions, comments or general feedback you would like to give to us you can:
- Email us at info@olp.org.uk
- Call us on 0845 3700 657 to talk to us
Your feedback - you said and we did
You asked for one contact telephone number and to improve our service to you, we did it. This number (0845 3700657) will always be the number to get in touch with anyone at the OLP.
The helpdesk email was also set up (helpdesk@olp.org.uk) so that we could respond to you more easily.
OLP complaints procedure
Step 1
If you are not satisfied with the service from us please get in touch with the person you have been dealing with. We are always keen to put the matter right if we can. Your complaint will be logged in the complaints register and receipt acknowledged within 24 hours by email or phone.
We will investigate the complaint by asking for your comments and will contact you by email or in writing to clarify any details of the complaint.
Within ten working days of receipt of the complaint we will respond and provide details if appropriate, of any action we have taken
Step 2
If you are not satisfied with the outcome of Step 1, your complaint will then be reviewed by the chief executive. You will receive a response within 10 working days.
Step 3
If you are not satisfied with the outcome of Step 2, your complaint will then be reviewed by the OLP Board. You will receive a response within 10 working days. The chair will advise the Board of what further steps may be needed if any to resolve the complaint.